Need to make a bicycle insurance or Strava claim?

Your bicycle insurance is there for protection and peace of mind, and we all hope you never have to use it. However, in the unfortunate event of a claim, we have made it really easy for you to do so.

Submit a claim
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How to claim

1. Tell us what happened

Report the incident as soon as possible by following our claims process here. All incidents involving theft or attempted theft require a police report in order to make a claim.

2. We do the legwork

While we process your claim, we can reimburse you for a rental bike while we sort out your repair or replacement.

3. Get moving again

Once your claim has been approved, there are a couple of possible outcomes: Your bicycle and/or insured item may be repaired or replaced or you may be offered a payment for the reasonable cost of replacing or repairing the bicycle or item yourself.

every step of the way

Our service promise to you

As passionate cyclists ourselves we know what you may be experiencing and will look to get you back up and cycling if you need to make a claim as soon as possible. Whether you are a casual cyclist who just needs to recover from injury and get back on the road or an avid athlete who needs to be back on the race circuit, we will be there to resolve your claim as quickly and efficiently as we can.

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If you have been involved in an accident or your bike has been stolen, we're here to help you every step of the way.