1. Definitions and Interpretation
means an account required to access and/or use certain areas and features of Our Site;
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
means Gator Bikesure Limited, a limited company registered in England under company number 9492364 whose registered address is 131 Edgware Road, W2 2AP and whose main trading address is 1st Floor, 5 St Helens Place, London, EC3A.
2. Information about Us
Our Site is owned and operated by Gator Bikesure Limited, a limited company registered in England under company number 9492364 whose registered address is 131
Edgware Road, W2 2AP and whose main trading address is 1st Floor, 5 St Helens Place, London, EC3A.
You can contact us by email at [email protected] or by posted letter to 1st Floor, 5 St Helens Place, London, EC3A.
We are regulated by the FCA (Financial Conduct Authority) of the UK.
We are a member of the Financial Services Compensation Scheme (“FSCS”) which is the UK’s statutory fund of last resort for customers of financial services. This means that depending on the nature and circumstances of the claim, and subject to the FSCS’s applicable financial limitations at the time, you may be entitled to compensation from the FSCS if we are unable, or likely to be unable, to meet our obligations. Further information is available from the FSCS who can be contacted by telephone 0800 678 1100 or 020 7741 4100 and by email via their website at: www.fscs.org.uk/contact-us/
3. What does this policy cover?
4. Your rights
As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
a. The right to be informed about Our collection and use of personal data;
b. The right of access to the personal data We hold about you (see section 12)
c. The right to rectification if any personal data We hold about you is inaccurate
or incomplete (please contact Us using the details in section 14);
d. The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time,as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14);
e. The right to restrict (i.e. prevent) the processing of your personal data;
f. The right to data portability (obtaining a copy of your personal data to reuse with another service or organisation);
g. The right to object to Us using your personal data for particular purposes; and
h. Rights with respect to automated decision making and profiling.
If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the InformaSon Commissioner’s Office.
For further information about your rights, please contact the InformaSon Commissioner’s Office or your local Citizens Advice Bureau.
5. What data do We collect?
Depending upon your use of Our Site, We may collect some or all of the following personal and non-personal data (please also see section 13 on Our use of
5.2. date of birth;
5.4. business/company name
5.5. job title;
5.7. contact information such as email addresses and telephone numbers;
5.8. demographic information such as post code, preferences, and interests;
5.9. financial information such as credit / debit card numbers;
5.10. IP address;
5.11. web browser type and version;
5.12. operating system;
5.13. a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to;
5.14. Details of your bicycle, such as make, model, value, specifications, photos and serial number
6. How do We use your data?
All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply
with Our obligations and safeguard your rights under the Data Protection Act 1998 OR GDPR at all times. For more details on security see section 7, below.
6.2. Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests.
Specifically, We may use your data for the following purposes:
a. Providing and managing your Account;
b. Providing and managing your access to Our Site;
c. Personalising and tailoring your experience on Our Site;
d. Supplying Our products AND/OR services to you (please note that We require your personal data in order to enter into a contract with you);
e. Personalising and tailoring Our products AND/OR services for you;
f. Replying to emails from you;
g. Supplying you with emails that you have opted into (you may unsubscribe or opt-out at
any time by contacting us via any of the following methods;
Phone us on +44 20 3900 0245
Email us at [email protected]
h. Market research;
i. Analysing your use of Our Site and gathering feedback to enable Us to continually improve Our Site and your user experience;
6.3. With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email AND/OR telephone AND/OR text message AND/OR post with information, news and offers on Our products AND/OR services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the Data Protection Act 1998 OR GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
6.4. Third parties (including Wiggle Retail and Wiggle Legal) whose content appears on Our Site may use third party Cookies, as detailed below in section 13. Please refer to section 13 for more information on controlling Cookies. Please note that We do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.
6.5. You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.
6.6. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
a. Personal data submitted via the website for the purposes of buying a policy will be retained for the duration of the policy or policies and a further 5 years post the cancellation of the policy under the mandate of our FCA regulation requirements. b. We will retain your email address for the purposes of marketing if you have opted in for such marketing, until such time as you notify us to unsubscribe us from our marketing list.
7. How and where do We store your data?
7.1. Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland,
and Liechtenstein). You are deemed to accept and agree to this by using Our Site and submitting information to Us. If We do store data outside the EEA, We will
take all reasonable steps to ensure that your data is
treated as safely and securely as it would be within the UK and under the Data Protection Act 1998 OR GDPR including:
a. Secure transmission of all data over an SSL connection
b. Secure data hosting server
7.2. Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
7.3. Steps We take to secure and protect your data include:
a. Secure transmission of all data over an SSL connection
b. Secure data hosting server
c. Advanced firewall protection
8. Do We share your data?
8.1. We may share your data with other companies in Our group for the purposes of processing a claim on your behalf or made against you under the cover provided
of your insurance policy with us. This includes Our subsidiaries AND/OR Our holding company and its subsidiaries.
8.2. In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal obligations, a court order, or a governmental authority.
8.3. We may sometimes contract with third parties to supply products and services to you on Our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
8.4. We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
8.5. The third party data processors used by Us and listed below are located OR We may sometimes use third party data processors that are located outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). Where We transfer any personal data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the Data Protection Act 1998 OR GDPR including:
Our service providers are bound by data protection agreements with us in accordance with the GDPR and their privacy policies.
8.6. In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal requirements, a court order, or a governmental authority.
9. What Happens if Our business changes hands?
9.1. We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any
personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and
originally collected by Us.
9.2. In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will be given the choice to have your data deleted or withheld from the new owner or controller.
10. How can you control your data?
10.1. When you submit personal data via Our Site, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls
on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the
links provided in Our emails and at the point of providing your details).
10.2. You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
11. Your right to withhold information
11.1. You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be
required to submit or allow for the collection of certain data.
12. How can you access your data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at [email protected] or using the contact details below in section 14.
13.1. Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used
these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
13.2. By using Our Site you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies are used on Our Site for web analytics, remarketing, live chat support and social sharing. For more details, please refer to section 6, above, and to section 13.6 below. These Cookies are not integral to the functioning of Our Site and your use and experience of Our Site will not be impaired by refusing consent to them.
13.3. All Cookies used by and on Our Site are used in accordance with current Cookie Law.
13.5. Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below in section 13.6. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below in section 13.10, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
13.6. The following first party Cookies may be placed on your computer or device:
|Name of Cookie||Provider||Strictly Necessary|
|Session||Controls the user’s session and allows for information to be carried over to additional steps on the website||yes|
|www.facebook.com||Social sharing and Remarketing||no|
and the following third party Cookies may be placed on your computer or device:
|Name of Cookie||Provider||Strictly Necessary|
|.livechatinc.com||Live Chat Inc||Live chat support|
13.7. Our Site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage
information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products and services offered through
it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it
does enable Us to continually
improve Our Site, making it a better and more useful experience for you.
13.8. The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
13.9. The analytics service(s) used by Our Site use(s) the following Cookies:
|Name of Cookie||Purpose||Provider||Purpose|
|Google Analytics||Third||Website analytics|
13.10. In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you
to choose whether you wish to disable all cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For
further details, please consult the help menu in your internet browser or the documentation that came with your device.
13.11. You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
13.12. It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
14. Contacting Us
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