FAQ

If you purchase your bicycle insurance policy when your bike was bought within the last 30 days, all you need to do is send us a copy of the purchase receipt. Had your bike for more than 30 days? We ask you to take a high-resolution image (a current smartphone will do the job) of each side of your bicycle. The photos you send us should include:

   
• A sheet of paper that clearly displays your policy number.
   
• Do not obscure any part of your bicycle.
   
• Make sure you provide a clear image of your bicycle’s serial number. This can usually be found on the underside of the bottom bracket so you may need to turn your bike upside down to get a good picture. Other common serial number locations include the headset and rear stays.