FAQ

We will ask you to provide us with information about the incident and might request things like your bicycle’s purchase receipt, photos of the damage to your bicycle and/or photos of the incident area. If your bicycle was stolen, we will require proof that you complied with the security conditions of the policy. This might be a purchase receipt for the lock, the lock key and/or evidence of forcible entry. All instances involving theft or attempted theft require a police report in order to make a claim.