FAQ
What should I do if I need to make a claim?
If you ever need to make a claim, here’s what you’ll need to do to help move the process along swiftly:
- Report the incident as soon as possible by following our claims process here. It is of paramount importance that you contact us within 30 days of a claimable event.
- Report the incident or loss to the police in the event of a theft, attempted theft, malicious damage/impact.
- Try your best to prevent any further loss, damage or cost.
- You’re likely to need the bicycle’s serial number if it has been stolen.
- All incidents involving theft or attempted theft require a police report to make a claim.
We’re also cyclists here at Sundays, so we understand how stressful any cycling-related incidents can be. If you need any assistance, call us on 0203 198 2828 or email us at [email protected].